RETURN POLICY
We want to ensure that you are completely satisfied with your purchase. If for any reason you need to return an item, please consider:
1. We accept returns within 15 days after receiving the order, as long as the product is in perfect condition, without signs of use and packaged .
2. Customized products
. Custom or made-to-order items are not eligible for return unless there is a defect or error in production.
3. Return procedure:
- Send an email to loja.feitoemportugal@gmail.com with the order number and the reason for the return
- After approval, we will send instructions for shipping the product .
- Refund will be processed after inspection of the returned item
4. Shipping costs
- If the return is due to a defect or error on our part, we will cover the shipping costs
- In other cases, the customer is responsible for the return shipping cost .
If you have any questions, please contact us! We are here to help.